WHAT CAN WE HELP YOU WITH?

Account & communication

12 questions found

By creating an account, you can store credit card and shipping information for easier and faster checkout, view and manage your wish list, and review your order history. To create an account Click Here

TM Rewards Points will not be rewarded for non-published reviews. The first twenty published reviews per member each year will receive 100 TM Rewards points valued at $1. 20 published reviews a year will be eligible to award 100 Reward Points (Maximum 2,000 Points/Year Per Member)

TravisMathew reserves the right to not publish a review for any reason. Product reviews will not be published if they include personally identifiable information, profanity, specific competitors, pricing, or customer service.

You can follow us on Instagram, X, Facebook, and subscribe to our YouTube channel.

You can sign up to receive notifications about the latest TM news by entering your email address in the field at the bottom of our websites, or by contacting our Online Customer Service team at onlinesupport@travismathew.com or 1-877-969-1952.

If you did not receive an order confirmation, please check your spam inbox. If the confirmation is not anywhere in your email, your email address may have been inputted incorrectly when your order was placed. We also recommend creating an account with us before checking out so that you can track your order more easily. Please contact Online Customer Service team by email at onlinesupport@travismathew.com or by calling 1-877-969-1952 for updated tracking information.

Passwords can be changed in the 'Account Information' page after logging into your account. You can also select 'Forgot Your Password?' on the Account Login screen to receive a temporary password.

Select 'Forgot Your Password?' on the Account Login screen to receive a temporary password. You can then change your password in the 'Account Information' page after logging into your account.

Unfortunately, we are not able to notify customers when new products are available.

You can get in touch with customer service by Chat, Email or Phone. Feel free to visit our Help Center here or call us at 1-877-969-1952, option 1 for Online Customer Service.

It typically takes 48-72 hours for a review to post. Once your review is approved, you should see your 100 Reward Points in your account within 24 hours, if eligible. Thank for being patient.

No, it’s not you—it’s us (sort of). With the launch of our new site, you’ll need to set a brand-new  password to log into your TM Rewards account. 

You should’ve received an email from us with reset instructions. Can’t find it? Check your spam folder—or just go ahead and reset your password the usual way by going HERE and clicking “Forgot Password” to update.