You can join the TravisMathew Rewards Program by signing up online here, or by visiting a TravisMathew Company Retail store. Participants must be sixteen (16) years or older to join the program. The program is only available to residents of the United States.

While we can’t guarantee any fit for an online order, a great start would be to reference the size guide provided on our website. You can also contact our Online Customer Service team by email at onlinesupport@travismathew.com or by calling 1-877-969-1952 for further suggestions.

To check your Gift Card balance, please visit Gift Card Balance Page | TravisMathew and enter your 19-digit Gift Card number and PIN to check your balance.

Additional Information - Gift Card balances can’t be redeemed or exchanged for cash, except where required by law.

Head over to Stores | TravisMathew to see a list of our retail locations and be sure to check back periodically as we continue to open new retail locations. Better yet, sign up for our newsletter to get the latest TravisMathew news and store openings!

E-Gift Cards can be purchased online at E-Gift Card Page | TravisMathew, and sent instantly to friends or family. Physical Gift Cards are available exclusively at TravisMathew retail stores. Find a store near you by visiting our: Stores | TravisMathew. Both options are only available in the United States and can be loaded with any amount up to $1,000.

We love points as much as you do. If you’ve placed an order or made a return recently, your hard-earned rewards may be fashionably late due to the website migration.Sit tight—they should appear within 7 days.

No problem! 

If your order was placed before July 21st but within the last 30 days, use this link to grab your return shipping label. 

If it was placed after July 21st, just head over HERE to start your return. 

No, it’s not you—it’s us (sort of). With the launch of our new site, you’ll need to set a brand-new  password to log into your TM Rewards account. 

You should’ve received an email from us with reset instructions. Can’t find it? Check your spam folder—or just go ahead and reset your password the usual way by going HERE and clicking “Forgot Password” to update. 

For items purchased between November 24, 2025, and December 31, 2025, we will be happy to offer returns and exchanges through January 31, 2026.For items purchased after December 31, 2025, we will revert to our standard 30-day return policy.

We promise they didn’t vanish into the void. Orders and returns from the last 30 daysmay take a little longer to show up while we settle into our new digital digs.Give it about a week and your history should be back where it belongs.

Although we aim to ship orders within 1-2 business days, your order may be late for the following reasons:

Your order was placed during a sale or promotion. Your order was placed during the holiday season. Items in your order are shipping from multiple locations. There were unpredictable circumstances beyond our control, including weather.