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TM REWARDS

34 questions found

How do I cancel my TravisMathew Rewards participation?

We hate to see you go, but if you want to cancel your participation, please contact the TravisMathew Program Customer Service line at 1-877-969-1952 to be removed from the program. You can also go to your account dashboard and click on delete.

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How do the TravisMathew Rewards tier qualifications work?

Tier status is based on the net purchase amount and adjustments in the previous calendar year. Once an account advances to a new tier status, it remains at that status for the rest of the calendar year, and the next calendar year. Rewards points earned do not count towards tier status. To learn about the details of the tier qualifications, visit the TravisMathew Rewards Program page.

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How do I receive my free pant tailoring reward?

As a part of the Platinum tier, you will receive free hemming on pants purchased from Travismathew.com or any TravisMathew Company retail store. Simply ask any store sales representative for assistance and they will help you get your pants hemmed. Exclusions apply as we are unable to alter certain pant fabrics.

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Can I share my TravisMathew Rewards account with others?

No. Participation is on an individual basis and points are non-transferable.

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What does TravisMathew do with the information I provide?

Please see TravisMathew’s Privacy Policy for details.

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Can I get my TravisMathew Rewards points returned to my account if I decide to return an item from an order that I redeemed points on?

Yes. If you return one item from a total order of 3 items for example, we would just return the points on that specific item, not at the order level.

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When will my TravisMathew Rewards points show up in my account?

In most instances, your points should be available on your TravisMathew.com profile within forty-eight (48) hours from purchase. However, it may take up to ten (10) business days for points from eligible purchases to post to your TravisMathew Rewards Program account.

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Can I receive points at a TravisMathew retail partner?

At this time, participants cannot receive points through TravisMathew retail partners.

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Do my TravisMathew Rewards points expire?

All your TM Points will expire 365 days from the date they are earned.

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Can I receive TravisMathew Rewards points on purchases made prior to the program launch?

No. Existing customers will not receive credit for purchases made prior to May 11, 2020.

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