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SHIPPING

25 questions found

Can I ship Internationally?

Unfortunately, we are unable to ship outside of the U.S. at this time.

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What do I do if I received a damaged item?

If you receive a damaged item, please contact our Online Customer Service team at 1-877-969-1952 or email onlinesupport@travismathew.com and provide the following:

Your order number Photos of the item and its damaged features

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When do I have to place my order to receive by 12/24?

UPS Ground by Wednesday, December 11, 2024 by 11:59 PM CST.
UPS 2 Day Air (Expedited Shipping) must be ordered by Tuesday, December 17, 2024 by 4 PM CST to guarantee delivery by 12/24 unless stated otherwise.
UPS Next Day Air (Express Shipping) must be ordered by Wednesday, December 18, 2024 by 4 PM CST to guarantee delivery by 12/24 unless stated otherwise.


Same-Day Shipping From A Store Near You.

  • Get same-day delivery at a discounted rate of $9.99 from 12/17-12/23.
  • Delivery address must be within 10 miles of a TravisMathew store.
  • Order placed before 1pm Monday-Saturday and 11am on Sunday.
  • Order must be under 50 lbs.
  • TravisMathew offers same-day delivery from all of our retail locations.

When all of these requirements are met, you will see an option for same-day delivery on the shipping page and product page. TravisMathew uses Doordash for pick-up and delivery.

Shop Holiday Gifts

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What if my order was lost in transit or never arrived?

If your order was lost in transit, please contact our Online Customer Service team via email at onlinesupport@travismathew.com or by calling 1-877-969-1952.

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My tracking number shows my order was delivered, but I never received it. What do I do?

If your UPS tracking information states, 'Delivered', but you have yet to receive it, please contact our Online Customer Service team at 1-877-969-1952 or email onlinesupport@travismathew.com as we may have to request a proof of delivery.

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How do I track my order?

To track your order, please visit the Order Status page and enter your order number and email address.

Alternatively, if you are a TM Rewards Member, you can simply log in to your account and visit ORDERS in your ACCOUNT DASHBOARD. Here, you will be able to find your order and click ORDER DETAILS to view the status of your order.

Additionally, you will receive email updates when your order ships, when it is on it's way, and when it is delivered.

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Does TravisMathew ship to PO boxes?

Unfortunately, we are not able to ship to PO boxes.

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Does TravisMathew ship to APO/FPO addresses?

Unfortunately, we are not able to ship to APO/FPO addresses at this time. For questions about this, please contact our Customer Service team (562) 799-6900 or email onlinesupport@travismathew.com.

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How do I track my order?

To track your order, simply use the provided UPS tracking number in your shipping confirmation email.

Tracking updates may not generate for up to 24 hours after you receive your shipping confirmation email.

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Does TravisMathew ship internationally?

We do not offer international shipping at this time. However, have expanded our website to service Canada at www.travismathew.ca. To stay updated, as well as receive information about TravisMathew promotions and new product launches, sign up for our emailing list. You’re welcome to unsubscribe from our newsletter at any time.

In the meantime, you can contact our international distributors that can find a retailer carrying our products near you:


CANADA

G&G Golf Company

A115 – 5525 272nd Street

Langley, BC, V4W 1P1

P 604.857.4969

sales@gandg.ca

 

EUROPE

Callaway Golf Europe Ltd

27 Barwell Business Park, Leatherhead Road

Chessington, Surrey

KT9 2NY, UK

P +44 (0)7464 544348

customerserviceEU@travismathew.com

 

SOUTH PACIFIC

Callaway Golf South Pacific Pty. Ltd.

18 Corporate Avenue

Rowville, VIC 3178

P +61 3 9212 9403

customerserviceSP@travismathew.com

 

ASIA

Callaway Golf Co., Ltd.

MG Shiroganeidai Building 5-12-7

Shirokanedai, Minato-ku

Tokyo 108-0071

P 03-6328-5900

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