ACCOUNT & COMMUNICATION (11) CORPORATE & BRAND INQUIRIES (9) GIFTS & GIFT CARDS (11) ORDERS (10) PAYMENT & PROMO CODES (10) PRODUCT (5) RETURNS & EXCHANGES (12) SHIPPING (24) TM REWARDS (34) WHERE TO BUY (2)

SHIPPING

24 questions found

When will my order ship?

Orders are shipped within 1-2 business days* of being placed.

However, if you have joined the TravisMathew Rewards Program (link to Program Page), orders that are placed by 2:00 PM CT Monday-Friday will ship the same day.

*Business days are Monday-Friday, excluding holidays.

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Can I ship to a PO?

Unfortunately, we are not able to deliver to PO boxes.

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How do I track my order?

To track your order, please visit the Order Status page and enter your order number and email address.

Alternatively, if you are a TM Rewards Member, you can simply log in to your account and visit ORDERS in your ACCOUNT DASHBOARD. Here, you will be able to find your order and click ORDER DETAILS to view the status of your order.

Additionally, you will receive email updates when your order ships, when it is on it's way, and when it is delivered.

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When will I receive a shipping confirmation email?

After placing your online order, please allow 1-2 business days for processing time, before your order is shipped from our warehouse. Once your order ships, you will receive a confirmation email specifying the expected delivery date, along with the corresponding UPS tracking number.

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Does TravisMathew ship internationally?

We do not offer international shipping at this time. However, have expanded our website to service Canada at www.travismathew.ca. To stay updated, as well as receive information about TravisMathew promotions and new product launches, sign up for our emailing list. You’re welcome to unsubscribe from our newsletter at any time.

In the meantime, you can contact our international distributors that can find a retailer carrying our products near you:


CANADA

G&G Golf Company

A115 – 5525 272nd Street

Langley, BC, V4W 1P1

P 604.857.4969

sales@gandg.ca

 

EUROPE

Callaway Golf Europe Ltd

27 Barwell Business Park, Leatherhead Road

Chessington, Surrey

KT9 2NY, UK

P +44 (0)7464 544348

customerserviceEU@travismathew.com

 

SOUTH PACIFIC

Callaway Golf South Pacific Pty. Ltd.

18 Corporate Avenue

Rowville, VIC 3178

P +61 3 9212 9403

customerserviceSP@travismathew.com

 

ASIA

Callaway Golf Co., Ltd.

MG Shiroganeidai Building 5-12-7

Shirokanedai, Minato-ku

Tokyo 108-0071

P 03-6328-5900

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How do I change my shipping address?

To see if an address change is possible, please contact our Online Customer Service team via email at onlinesupport@travismathew.com or by calling 1-877-969-1952 as quickly as possible.

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What are your shipping rates?

Standard ground shipping is a flat $14.99 fee.

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How long will it take for my order to arrive?

We are working hard to deliver items in a timely manner. Due to overwhelming support of customers like you, order volume has been much higher than expected. We are experiencing delays in shipping of 1 to 2 weeks in some cases. Thank you for your patience. Orders placed on our website may take up to 5-10 business days to process before leaving our warehouse. Once shipped, orders can take between 2-7 days to be delivered depending on your location and the shipping method chosen. Occasionally, weather and other unforeseen circumstances may delay your delivery. Please see www.ups.com for the most up to date status of your package, and for alerts regarding service impacts related to Coronavirus.

Other important shipping information:

UPS does not deliver on weekends or holidays.

In-stock orders are not guaranteed to ship the same day they are received.

To ship to multiple addresses, simply place a separate order for each shipping address.

TravisMathew reserves the right to hold any order for suspected fraud.

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What shipping options are available?

Shipping Method   Estimated Delivery   Cost   TM Reward Member Cost
UPS Ground 2-7 Business Days $14.99   All Status Levels: FREE

TravisMathew offers same-day delivery in select areas. To be eligible:

  • Delivery address must be within 10 miles of a TravisMathew store.
  • Order placed before 1pm Monday-Saturday and 11am on Sunday.
  • Order must be under 50 lbs.
  • Currently, TravisMathew only offers same-day delivery from our Fashion Island location in Newport Beach, CA. More locations will be following soon.

When all of these requirements are met, you will see an option for same-day delivery in the shipping page. TravisMathew uses Doordash for pick-up and delivery.

 

ADDITIONAL INFORMATION

UPS does not deliver on weekends or holidays. Items in your order may ship from multiple locations and can occasionally be delayed due to unforeseen circumstances.

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What do I do if I received the wrong product?

We're sorry to hear you've received the wrong product. Please contact our Online Customer Service team at 1-877-969-1952 or email onlinesupport@travismathew.com and provide the following information:

Your order number The name of the item you didn't receive (which can be found in your confirmation email or on the receipt inside your package) Photo of the incorrect item

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DIDN'T QUITE ANSWER YOUR QUESTION?

Reach out to our friendly Customer Service and we’ll gladly lend a hand!

Monday - Friday: 8:00am - 5:00pm (PST)

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Stay updated from TravisMathew on exclusive online and in-store offers, new product alerts, store events in your area and more.

*For new customers only. Not valid on Member Exclusive product, luggage or sale items. Cannot be combined with additional offers.