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SHIPPING

24 questions found

Does TravisMathew ship to PO boxes?

Unfortunately, we are not able to ship to PO boxes.

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Does TravisMathew ship to APO/FPO addresses?

Unfortunately, we are not able to ship to APO/FPO addresses at this time. For questions about this, please contact our Customer Service team (562) 799-6900 or email onlinesupport@travismathew.com.

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How do I get free shipping?

TravisMathew Rewards Program participants get free UPS ground shipping on every order! If you haven’t already joined, sign up today https://www.travismathew.com/tm-rewards for free.

However, if you would prefer to checkout as a guest, UPS ground is $14.99 USD.

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What if my order was lost in transit or never arrived?

If your order was lost in transit, please contact our Online Customer Service team via email at onlinesupport@travismathew.com or by calling 1-877-969-1952.

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My tracking number shows my order was delivered, but I never received it. What do I do?

If your UPS tracking information states, 'Delivered', but you have yet to receive it, please contact our Online Customer Service team at 1-877-969-1952 or email onlinesupport@travismathew.com as we may have to request a proof of delivery.

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What do I do if I received the wrong product?

We're sorry to hear you've received the wrong product. Please contact our Online Customer Service team at 1-877-969-1952 or email onlinesupport@travismathew.com and provide the following information:

Your order number The name of the item you didn't receive (which can be found in your confirmation email or on the receipt inside your package) Photo of the incorrect item

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How do I change my shipping address?

To see if an address change is possible, please contact our Online Customer Service team via email at onlinesupport@travismathew.com or by calling 1-877-969-1952 as quickly as possible.

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What do I do if I received a damaged item?

If you receive a damaged item, please contact our Online Customer Service team at 1-877-969-1952 or email onlinesupport@travismathew.com and provide the following:

Your order number Photos of the item and its damaged features

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How do I track my order?

To track your order, please visit the Order Status page and enter your order number and email address.

Alternatively, if you are a TM Rewards Member, you can simply log in to your account and visit ORDERS in your ACCOUNT DASHBOARD. Here, you will be able to find your order and click ORDER DETAILS to view the status of your order.

Additionally, you will receive email updates when your order ships, when it is on it's way, and when it is delivered.

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Does TravisMathew ship internationally?

We do not offer international shipping at this time. However, have expanded our website to service Canada at www.travismathew.ca. To stay updated, as well as receive information about TravisMathew promotions and new product launches, sign up for our emailing list. You’re welcome to unsubscribe from our newsletter at any time.

In the meantime, you can contact our international distributors that can find a retailer carrying our products near you:


CANADA

G&G Golf Company

A115 – 5525 272nd Street

Langley, BC, V4W 1P1

P 604.857.4969

sales@gandg.ca

 

EUROPE

Callaway Golf Europe Ltd

27 Barwell Business Park, Leatherhead Road

Chessington, Surrey

KT9 2NY, UK

P +44 (0)7464 544348

customerserviceEU@travismathew.com

 

SOUTH PACIFIC

Callaway Golf South Pacific Pty. Ltd.

18 Corporate Avenue

Rowville, VIC 3178

P +61 3 9212 9403

customerserviceSP@travismathew.com

 

ASIA

Callaway Golf Co., Ltd.

MG Shiroganeidai Building 5-12-7

Shirokanedai, Minato-ku

Tokyo 108-0071

P 03-6328-5900

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